Updating your monitor software gives you access to the latest features and enhancements and often resolves performance issues. If a newer software version is unavailable, reinstalling the current version can sometimes resolve issues.
Update vs. reinstall vs. reset
- Update – installs a newer version of software if one is available
- Reinstall – installs the version you already if a newer version is not available:
https://help.seesnake.com/support/solutions/articles/150000028177-force-update-seesnake-monitors - Factory Reset – resetting your monitor often resolves performance issues:
Menu > Info > Restore Factory Default Settings
Over the Air (OTA) updates (CSx series monitors)
If your CSx series monitor is running software version 1409 or later you can update from the app:
- Check your software version: Menu > Info (version # is on the right)
- 1409 or later – supports OTA, update via USB or app
- 1.xxx versions – older than 1409, update via USB
- 2.xx.xx versions – newer than 1409, update via USB or app
- How-to article/video: https://help.seesnake.com/support/solutions/articles/150000080776-update-your-monitor-from-hqx-live-ota-updates-
Update from USB (CS and CSx monitors)
- Download the software (for CS series monitors scroll down, list is on the left):
- How-to article: https://support.seesnake.com/updating-csx-software/
- How-to video (~2 minutes, walks you through it step by step): https://youtu.be/ITmxHZ5AKXM?si=kTd0D0mvOjvsczh2
- NOTE: Mac OS automatically unzips the file as it downloads so there is no need to Extract it, just copy the downloaded folders onto a USB drive formatted as FAT32
Reinstall (all CS and CSx monitors except CS-1000)
To prevent accidental installation of older software SeeSnake monitors only install software that is NEWER than the current version. Force Update overrides this safety feature, allowing you to reinstall the same (or older) version.Follow the steps above for updating from USB
Turn the monitor OFF
Insert the USB drive
Press and hold the Still Photo key for ~5 sec while powering on the monitor
Software install begins; when complete confirm the version number: Menu > Info (version # is on the right)
Update via HQ for Windows (CS and CSx monitors)
HQ can download updates onto a USB drive exactly as needed to install correctly
- NOTE: HQ only downloads software that is newer than what is currently installed on your monitor; to reinstall the same version you will need to download it from the website as described above
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