Updating your monitor software gives you access to the latest features and enhancements and often resolves performance issues. If a newer software version is unavailable, reinstalling the current version or performing a factory reset can sometimes resolve issues.
- Factory Reset – Menu > Info > Restore Factory Default Settings
Update from HQx Live Mobile App (CSx monitors)
If your CSx series monitor is running software version 1409 or later you can update from the app:
- Check your software version: Menu > Info (version # is on the right)
- 1409 or later – supports OTA, update via USB or app
- 1.xxx versions – older than 1409, update via USB
- 2.xx.xx versions – newer than 1409, update via USB or app
- How-to article/video: https://help.seesnake.com/support/solutions/articles/150000080776-update-your-monitor-from-hqx-live-ota-updates-
Update or Reinstall from USB (CS/CSx monitors)
- Download the software (for CS series monitors scroll down, list is on the left):
- How-to article: https://support.seesnake.com/updating-csx-software/
- How-to video (~2 minutes, walks you through it step by step): https://youtu.be/ITmxHZ5AKXM?si=kTd0D0mvOjvsczh2
- NOTE: Mac OS automatically unzips the file as it downloads so there is no need to Extract it, just copy the downloaded folders onto a USB drive formatted as FAT32
Reinstall (all CS/CSx monitors except CS-1000)
- Follow the steps to copy the update onto a USB drive (for best results use a new, name brand, drive like San Disk)
- Turn the monitor OFF
- Insert the USB drive
- Force Update: press and hold the Still Photo key for ~5 sec while powering on the monitor
https://help.seesnake.com/support/solutions/articles/150000028177-force-update-seesnake-monitors
Download updates from HQ for Windows (CS/CSx monitors)
If you use HQ software for Windows the app can download updates onto a USB drive.
- https://support.seesnake.com/updating-seesnake-software/
- NOTE: HQ only downloads software that is newer than what is currently installed on your monitor; to reinstall the same version you will need to download it from the website as described above
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