TruSense Camera Head Updates

TruSense camera heads can receive firmware updates to enhance features and performance. Updates are included with SeeSnake CSx series monitor updates – updating your monitor updates your camera. 

Firmware version 2092 (included with monitor software 2.20.35 and higher) reduces the prominence of red that can occur in certain situations.

Compatibility

• CSx series monitors with the latest software (CSx Via support is planned, check the software release notes here): https://support.seesnake.com/via-revision-history/
• TruSense cameras with firmware version 2074 or higher
  

Update Process

1. Confirm your camera has firmware version 2074 or higher
   Menu > TruSense > Firmware version
   • If the camera type and/or firmware version aren’t shown perform a factory reset
      Menu > Info/About > Restore system settings to default
   • Firmware versions 2056 or lower see note below
     

2. Update your monitor software (click/tap here for how-to article)
3. Connect your equipment and begin working, the update happens automatically while you work)
   • Monitor sees a TruSense camera with older firmware and begins transferring the update (takes 20 - 25 min)
   • Transfer pauses and resumes as the monitor is turned OFF/ON until 100% complete
   • After transfer is complete the update is applied when power is cycled OFF/ON
   • To view the progress: Menu > TruSense > Firmware  Version
     

Cameras with firmware version 2056 or older

• Support is planned for a future monitor update
• You can update now for a nominal charge by sending the camera head to the factory service center, call to obtain an RMA: 1-858-244-6689
  1. How to remove/install the camera head:
     https://youtu.be/fScHSMd0xQE?si=xBgegueeAM4ym_DE

• Spanner wrench (camera removal tool):
  https://youtu.be/JQYHJBdv8bU?si=m7Z9JWkxpKtNzsWE