Update Your Monitor from HQx Live (OTA Updates)

CSx series monitors can receive Over-the-Air updates directly from the HQx Live app. Updating from the app is the easy way to keep your monitor updated with the latest features and capabilities. Use the steps below or scroll down for the how-to videos.

Preliminary

1. Update HQx Live – go to your app store, search for HQx Live and install the latest version
2. Configure HQx Live to download updates via cell data
   1. Menu > Updates > change from Wi-Fi Only to Cell Data
3. Verify your monitor is OTA ready
   1. Open your monitor’s Menu and go down to the Info screen
      1. Must be running version 1409 or later
      2. Monitors running older software can be updated from a USB drive

Update via OTA

1. Open HQx Live and connect to the monitor
2. Let HQx Live download and transfer the update
   1. Menu > Updates
   2. Tap the image of the connected monitor
   3. The update will download and transfer to the monitor
3. After the update has transferred the monitor will prompt you to install the update

Troubleshooting

1. If the software does not install via OTA, you can install it via USB thumb drive
   1. https://support.seesnake.com/updating-csx-software/
2. Update will not transfer
   1. HQx Live version 2.3.4 will not update more than one monitor of the same model
      1. If two CS6x units have been connected it will update one but not the other
      2. Workaround: delete/reinstall/configure HQx Live, then connect to the monitor you want to update
      3. Should be fixed in the next version of HQx Live
3. Cannot join Wi-Fi network
   1. Monitor – open Menu, verify Wi-Fi is On and set to Host mode
   2. Phone/tablet/laptop – confirm the monitor’s Wi-Fi is working
      1. Open your device Wi-Fi settings – is the monitor listed in Available Networks?
      2. Give it a few seconds then refresh the list
      3. If you don’t see the Wi-Fi call the product support line: 888-477-5339
   3. iOS – check Wi-Fi Permissions
      1. Open your device Settings, type HQx in the Search bar – when the HQx Live icon appears tap it
         1. If the Search bar is hidden, tap and drag down a bit to reveal it
      2. Make sure the permissions shown below are all are ON
      3. NOTE: some Permissions are only shown after a monitor has been connected