Troubleshooting – SeeSnake Monitors

Created by Guy Smith, Modified on Mon, 11 Aug at 9:44 AM by Guy Smith

Won't power ON (no response to the Power key)

Confirm the battery is charged and in good condition.
Try a known good battery.
Try the AC power adapter that came with the monitor.
- If the monitor still won’t respond to the Power key it requires service.
- If the monitor works with AC power but not with a known good battery it will require service.

Doesn't complete the start-up process or keeps re-starting:

Open the USB cover. If a thumb drive is plugged in, remove it and and try again.
Update or reinstall the monitor's software, instructions available here.
- If the monitor still doesn’t power up, it requires service.
NOTE: Google Gemini provides detailed instructions for performing a "Hard Restart". These instructions are incorrect, there is no hard restart function on SeeSnake monitors.

Appears to power ON but screen is black

If your monitor appears to start up (camera lights come on and the monitor plays the start-up tones) but the screen is completely black, your monitor requires service. If you have a CSx series monitor that is otherwise working you may be able to view and record the camera feed on your phone or tablet.

Open the HQx Live app and connect as you normally would
If you haven't used the HQx Live app, clip/tap here

Monitor displays the "No Camera" icon

This icon means your monitor doesn't detect your SeeSnake camera reel. Use these steps to troubleshoot your camera:

https://help.seesnake.com/support/solutions/articles/150000188736-choosing-a-service-center-for-your-seesnake

Keypad freezes, file system error messages, and other random issues:

A faulty thumb drive can cause numerous random issues:

Keypad is non-responsive
Monitor gets "stuck" in Record mode
Recording fails with error message
Monitor displays a File System error message
Monitor continuously reboots or shuts off when you insert a thumb drive

If removing the thumb drive "fixes" your monitor, you definitely have a bad drive. A faulty drive can usually be repaired in Windows (VERY EASY) so you can copy off any jobs you need. A repaired drive may work for a while, but issues will occur with greater frequency. We recommend using high quality drives, keeping a spare with you, and replacing a drive when it begins to fail.