Troubleshooting – No Camera Video On Monitor

There are several possible causes for not seeing the camera image on your monitor, these basic troubleshooting steps will help you identify where the issue lies. 

1. If you have access to another SeeSnake system plug your camera reel into another monitor/plug your monitor into another camera reel.
2. Monitor
   1. Does it show the SeeSnake splash screen, operating icons and menus or is it completely black? 
      • Completely black – requires service
      • Shows splash screen, operating icons, and menus – monitor is likely OK
3. Connector cord
   1. Connections snug at both ends?
   2. Flex the cord near each connector – do the lights or camera image flicker?
      
   3. If your reel uses the round slip ring cartridge remove it and examine the six contact pins for damage (handle with care, the pins break easily with lateral force)
      
   4. If you have a microReel, microDrain or nanoReel with the RIDGID CA-350 handheld monitor refer to this article for additional troubleshooting info:
      https://help.seesnake.com/support/solutions/articles/150000185711-troubleshooting-ca-350-microreel-microdrain-nanoreel
   5. Connector cords are user-replaceable: https://help.seesnake.com/support/solutions/articles/150000188177-seesnake-interconnect-cord-reference
4. Termination (where the spring meets the pushrod)
   1. Hold the spring with one hand and the pushrod with the other and flex in all directions – does the lighting and/or camera image flicker on/off?
   2. If YES, check the camera head and FleXmitter (steps 4 & 5)
   3. Termination wiring can be repaired by most authorized service centers
5. Pushrod
   1. Examine the pushrod for kinks, cuts, and deep abrasions
   2. If damage is found flex that area of the pushrod – if the LEDs and/or camera image flicker ON/OFF have the pushrod re-terminated by an authorized service center
6. Camera head
   1. Remove the camera head from the spring and plug it directly into the monitor (see how-to videos below)
      • VIDEO: How to Remove/Install Camera and Spring:
        https://youtu.be/fScHSMd0xQE?si=xBgegueeAM4ym_DE
      • VIDEO: How to Troubleshoot the Camera Head:
        https://youtu.be/LvK6uv4Ay-Q?si=PwqtaZOwTjl-XBrt
      • If you lost the spanner wrench that came with your camera:
        https://help.seesnake.com/support/solutions/articles/150000190217-seesnake-spanner-wrench-listing-cat-numbers
   2. If the LED lights are on and you see the camera image on your monitor tap the camera head with moderate force to see if the lights/camera image flicker off/on (if they do your camera heads requires service)
7. Sonde and internal wiring (all cameras but microREEL, microDRAIN, and NANOreel, which have a sonde built into the camera head).
   
   1. Remove the spring to expose the sonde and internal wiring
      • Is the sonde loose or unplugged?
   2. Plug the camera head back in (note that the camera connector is part of the sonde)
      • Starting at the camera head, flex the internal wires and each connector – do the LEDs or camera image flicker ON/OFF?
   3. Unplug the sonde and plug the camera into the cord assembly, then flex the cord at both ends – do the LEDs or camera image flicker?
      
   4. The FleXmitter is user-replaceable with moderate difficulty, however two versions are available; your local service center can order the correct part and install it for you (recommended)

Finding a service center: https://help.seesnake.com/support/solutions/articles/150000188736-choosing-a-service-center-for-your-seesnake