HQx Live – Tips & How-To

HQx Live is a free companion app for Android and iOS that lets you:

• View and record SeeSnake® camera inspections on your Android or iOS device. 
• Remotely control your monitor (turn the sonde on/off, for example)
• Automatically install software updates for your monitor and TruSense camera heads.

The articles and videos below show you how to use the features and capabilities of the app. If you need help or have questions, you can submit a ticket using the link on this page (please include your phone number) or call the product support number: 888-477-5339 (M - F, 8am to 5pm Pacific Time).

Connecting

• Setup, Connect, Troubleshoot
  https://youtu.be/aqkseOnT87Y?si=Sztod1No_8-csuyC
• CSx Via – same video as above minus the first 27 seconds
  https://youtu.be/aqkseOnT87Y?si=xiKqBGsL5z4GYZXT&t=27
• HQ vs. HQx Live – which app is right for you?
  https://youtu.be/Y0zgdw1Dtbk?si=hdollQPmJdUM0I85

Troubleshooting

• iOS Permissions
  https://youtu.be/Gz-ApJ8Xx88?si=dN7v8OXP5qxzKhBS
• VPN Software
  https://youtu.be/I1EZDFLb2zQ?si=ovW16oixaFMHikqd

Media & Formats

• Overview
  https://youtu.be/eGglaE3wQyQ?si=0ad8BqPClQ_2RSbN
• PhotoTalk Media
  https://youtu.be/F0Yc3wsC-gY?si=e0sbhL0J-iSgvF2F
• Recording Quality (Android)
  https://youtu.be/NkkDq5WE_8c?si=Zl_Q-GZQcKgKiL8y
• Recording Quality (iOS)
  https://youtu.be/LcjFk6hnnZs?si=i5EOJN3WSzvz31_N

Sharing and Archiving Inspections

• Cloud storage
• https://help.seesnake.com/support/solutions/articles/150000074507-hqx-live-cloud-storage-the-easy-way-to-archive-and-deliver-inspections
• USB drives (NOTE: Android support for USB varies by device)
  https://youtu.be/SBq1IIQHLPs?si=fk5sJe8-XkSv8wsY
• Recycle Bin (iOS)
  https://youtu.be/ArUEAhPtYb8?si=ghmn1i68CXHnC4KX

Tools & Tips

• Quick Access Menus
  https://youtu.be/sptRiDcAwRA?si=KHYH76iGbZtkShYP
• Monitor Remote Control
  https://www.youtube.com/watch?v=NxTQA3AS2YI
• CSx Via sonde & distance controls
  https://youtu.be/UPv2tJA893Y?si=0mVxFBy3YDi3Du71
• Drawing Tool
  https://youtu.be/rBP_KtGc08c?si=inDfh5UXo4agmjUy
• Text Tool
  https://youtu.be/jizSOPHJPzs?si=0lrt5mcKYNfnILLy
• Muting the Microphone
  https://youtu.be/mD7phk6RYSY?si=mIxUnY1ogOwgZOTd

Settings, Info & Updates

• Info Page
  https://youtu.be/xlOtoURTu2U?si=TnxZVBkzLU1Fu3CF
• Over-the-Air updates for CSx monitors
  https://youtu.be/9ig-ZIHAVIo?si=R5gvA5q-8ZJPMqf9
• Find your monitor's s/n and software version
  https://youtu.be/JkPApZxzjkw?si=b3hGKX-IwwkZ4TWE

Android Features & Settings

• Display Overlays (Android)
  https://youtu.be/xZw2UsRH4C8?si=pZw-DGpwVXFn1UjY
• Date Format (Android)
  https://youtu.be/4aD5U2gT80o?si=tYMzBi1X6C0qQk_f
• Distance Count Format (Android)
  https://youtu.be/DbF9kYXX934?si=1eB63KKZxIoYSYiC
• Turn TiltSense On/Off (Android)
  https://youtu.be/6C0MxfUmYs4?si=HL9L6w4rzXI_hcGk
• Share Usage Stats (Android)
  https://youtu.be/3EpWVYICg2M?si=zPrfQqBJ4TJpWmg3