Support Options – SeeSnake Cameras, Monitors, Apps, & Locators

SeeSnake and SeekTech product support is available online or by phone.

Knowledgebase

When you need a quick answer, articles and videos cover common how-to and troubleshooting topics with clear, step-by-step instructions.

• Browse topics
• Use the Search box at the top of this page
  

Call us

888-477-5339 — Monday through Friday, 8am – 4pm Pacific, excluding major holidays.

Calls ring straight to an agent, so please have your equipment with you. If we're with another customer, leave a message and we'll call back as soon as we're free.

Submit a ticket

Opening a support ticket is an efficient way to reach us: Open a support ticket

Help us help you:

• Double-check your email address
• Include your phone number in the message body
• Check your spam folder if you don't receive a confirmation email within 5 minutes

Tell us what's happening and include:

• Description of the issue
• Camera reel – model or serial number
• Monitor – model and software version (Menu > Info)
• For HQx Live: phone model, OS version, and app version (Menu > Info)
• For HQ: Windows version and HQ version (Help > About)

If your equipment needs service

Choosing a Service Center for Your SeeSnake