No camera video? Can't connect to your monitor's Wi-Fi? Can't locate your camera sonde? Use the Search Bar or browse our Solutions page to find step-by-step how-to and troubleshooting articles/videos. If you're at a jobsite and need a quick answer, phone support is available M – F, 8am - 4pm Pacific Time, excluding major holidays. Email support is available through our online support form below (same hours as phone support).
Solutions Page
- 24/7 troubleshooting and how-to resource.
- Troubleshooting articles/videos cover everything we would do in a support call.
- Browse troubleshooting and how-to topics
- Use the search box above to find answers
Phone
- 888-477-5339 (M – F, 8am – 4pm Pacific Time)
- Please have your equipment available when you call.
- If we're helping another customer please leave a message, we will get back to you ASAP.
Email (submit a ticket online)
- https://help.seesnake.com/support/tickets/new
- Double-check your email address.
- Please include your phone number in the message body.
- If you don't receive a confirmation email within 5 minutes check your SPAM folder.
- Please include the info we need to help you:
- Description of the issue
- Camera reel: model or serial number
- Monitor: model and software version (Menu > Info)
- HQx Live app: iOS/Android model and OS version and app version (Menu > Info)
- HQ: Windows version and HQ app version (Help > About)
Repair
If your equipment needs repair you can find service information here.
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