Phone and email support is available Monday – Friday 8am - 4pm PT, excluding major holidays. If you're at a jobsite and need help, CALL. If an agent is not available you can leave a voice message, submit a support ticket online, or search our knowledgebase.
Knowledgebase: https://help.seesnake.com/support/solutions
Apps, cameras, monitors, locators, and troubleshooting articles with how-to videos.
Email: https://help.seesnake.com/support/tickets/new
Please double-check your email address and include a phone number in case we need to reach you. If you don't receive a confirmation email within 5 minutes check your SPAM folder. If you want a call back let us know (ex: "Can't connect to iPhone, pls call xxx-xxx-xxxx").
Phone: 888-477-5339
Calls ring straight to a SeeSnake expert so please have your equipment accessible. If an agent isn’t available you may leave a message or submit a support ticket and we'll get back to you ASAP.
Help us help you
We need to know what equipment/app you're using and what the issue is.
HQ and HQx Live
- Issue/question
- Device OS and app version (ex: iOS, HQx Live version 2.3.7)
- Monitor model # and software version (Monitor Menu > Info) or HQx Live (Menu > SeeSnakes)
- Save time by updating your monitor and app before calling:
https://help.seesnake.com/support/solutions/articles/150000172940-updating-seesnake-monitor-software
- HQ users (Windows) – please submit a bug report: Help > Send bug report
Camera and/or monitor
- Issue/question
- Camera model (if you're not sure of the model give us the serial number)
- Monitor model and software version (Menu > Info)
- Save time by updating your monitor before calling:
https://help.seesnake.com/support/solutions/articles/150000172940-updating-seesnake-monitor-software
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