Phone and email support is available Monday – Friday 8am - 4pm PT, excluding major holidays. If you're at a jobsite and need help, CALL. If an agent is not available you can leave a voice message, submit a support ticket online, or search our knowledgebase.
Knowledgebase: https://help.seesnake.com/support/solutions
- Apps, cameras, monitors, locators, and troubleshooting articles with how-to videos.
- NOTE: If your monitor has an issue try updating its software:
https://help.seesnake.com/support/solutions/articles/150000172940-updating-seesnake-monitor-software
Email: https://help.seesnake.com/support/tickets/new
- Include a phone number in the message body
- Double-check your email address
- You should get a confirmation email within 5 minutes, if you don't check your SPAM folder
Phone: 888-477-5339
- Please have your equipment accessible, calls ring straight to a support agent
- If we're helping another customer please leave a message, we will get back to you ASAP
Needed Info
To help you efficiently we need some basic info about your app or equipment and a detailed description of the issue:
- Camera – model and/or serial number, i.e. "Standard TruSense self-leveling"
- Monitor – model and software version, which you can find in the monitor's menu (Menu > Info) or in the HQx Live mobile app (Menu > SeeSnakes)
- HQx Live – platform (Android/iOS) and app version (Menu > Info)
- HQ – app version (Help > About) and Windows version
SeeSnake Repair
If your SeeSnake, Scout, or NaviTrack equipment needs repair please refer to this article:
https://help.seesnake.com/support/solutions/articles/150000188736-choosing-a-service-center-for-your-seesnake
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