Issue
The Nov 2023 security update to RIDGID Connect renders it incompatible with HQ desktop software older than version 2.1.448 (you can find your version number in Help > About).
Solution
To restore compatibility please update to the latest version of HQ: https://support.seesnake.com/hq-for-pcs/
Uploading from HQ to Connect
In the new version of HQ jobs are now uploaded from the Sharing tab:
- Open a job
- Go to the Sharing tab
- In the center pane deselect any files you don't want to upload
- In the far right pane click on the Connect icon, then click on the blue Share button
- The status indicator shows your progress
- When the upload is complete you can find your report in Connect's Home tab
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