Troubleshooting – SR-20 keypad won't power unit OFF

After a large number of power cycles RIDGID SeekTech SR-20 receivers (s/n 213-40188 – 213-54288) may stop responding to the Power key. This issue can be resolved by updating the SR-20 to software version 5.61 using the device update utility in the latest version of the HQ software app for Windows:

• Update HQ to version 2.1.483 (or higher)
  • HQ download and instructions for updating/installing: https://support.seesnake.com/hq-for-pcs/
• Install new batteries in the SR-20 (locator requires constant power during update)
• Start with the SR-20 turned OFF
• Connect the SR-20 to your computer (requires a USB-A to USB-B cord)
  • The USB-B connector is under the rubber cover on the bottom of the SR-20 case
    
• Open HQ and run the software update tool
  

  
  

  
• On screen instructions will walk you through the process
• When the update completes you can verify the software version in the SR-20 menu (bottom menu item)