CountPlus and CountIR – Battery Replacement and Error Messages

Applicable Counters & Battery Type

• CountIR (3-button keypad) – CR2032 battery

• CountPlus (9-button keypad) – CR2450 battery

• TruSense Counter (no keypad) – no battery, see article below for info and troubleshooting

Related Article

For detailed technical, troubleshooting, and compatibility information on all SeeSnake counters, see:

https://help.seesnake.com/support/solutions/articles/150000220027-troubleshooting-seesnake-distance-counters

Battery-Related Symptoms

A dead or weak internal battery may cause:

• Loss of time/date

• Loss of drum/cable parameters

• Inaccurate distance readings

• Dead battery symbol at the top of your monitor screen (CountPlus)

• On-screen ERROR1 or ERROR2 messages (CountIR) 

Battery Replacement

• Tools:

  • Small Philips screwdriver

  • Small flat blade screwdriver

• Use the correct battery type:

  • CountIR → CR2032

  • CountPlus → CR2450

• After replacement, set the time/date and drum/cable parameters; failure to set the drum/cable parameters will cause inaccurate distance readings
  

Steps

The battery is located on the circuit board inside the CountPlus and CountIR housing. The housing is secured to the camera reel with four Philips head screws, and a rubber seal is used to prevent water/dust intrusion.

• Remove the four screws and pull the housing down
  NOTE: the four stainless steel nuts in the top of the housing are loosely press fit into the housing and can be easily dislodged when the the screws are removed
• Remove and replace the battery
  1. The + (positive) side of the battery faces the center of the unit
  2. Avoid finger oil on the flat surfaces of the battery
• CAREFULLY seat the rubber seal (not pinched, no bulges)
• When replacing the screws: 
  • The nuts in the top of the housing are easily dislodged; use a small, flat blade screwdriver to hold them in place when replacing the screws.
  • DO NOT OVER-TIGHTEN; if the seal starts to bulge, back off the screws
• Reprogram the time, date, reel type, and actual cable length (if unsure, lay the cable out and measure it)
• TEST the system:
  • Cycle the power and confirm the time/date and drum/cable settings are saved
  • Spool cable out/in to ensure count is working and accurate