CSx Via – ​Connecting to Your Mobile Device

Checklist

• Bluetooth and Wi-Fi are enabled on your mobile device?
• Charged battery installed in your CSx Via?
• App installed?
  • HQx Live (Android/iOS), download from app store
  • HQ (Windows) download here: https://support.seesnake.com/hq-for-pcs/ 

iOS

• Open HQx Live and tap the CSx Via icon (Via will power ON, takes ~20 sec)
• Join the network when prompted
• The video stream will start after Wi-Fi is connected (~10 sec)

Android

• Open HQx Live and tap the CSx Via icon (Via will power ON, takes ~20 sec)
• Your Android Wi-Fi settings will open – wait for your CSx Via to appear, then tap on it to connect
• Go back to HQx Live, after ~20 seconds you’ll see an Android pop-up about Internet access, this is normal
  1. Select “Connect this time” or “Stay connected”
  2. Do NOT select “Allow Switch”, this will disconnect you from the CSx Via
• The video stream will start after Wi-Fi is connected

Windows

• Power ON the CSx Via using the Power key on the unit (unit takes ~20 sec to power ON)
• Open your Wi-Fi settings and connect to your CSx Via (may take several sec to appear)
• Open HQ and start a new job
• Open the Live Video tab, select Connections, and choose CSx Via
• Make sure your CSx Via is shows in the Video drop down and make sure your device microphone is shown in the audio dropdown

Troubleshooting

If you have trouble connecting or don’t see the video from your SeeSnake camera you can troubleshooting yourself or call the product support line: 888-477-5339 (M – F 8am to 4pm PT). This article links to three troubleshooting videos:
https://help.seesnake.com/support/solutions/articles/150000187351-troubleshooting-the-csx-via